Google is inviting applications for the post of Associate Account Strategist for their centers at Hyderabad and Gurgaon. The earlier specified role is assigned under the Sales and Account Management team of the corporation.
Post: Associate Account Strategist
Job type: Full-time
Role: Sales and Account Management
- Candidate is required to provide outstanding customer service and support to Google’s customers over phone, e-mail, and/or live chat.
- Candidate should be willing to work in shifts.
- Should focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
- Candidate should add value to every client interaction by marketing the right products/services/features to customers; partner effectively with second level escalation teams to solve customer cases that need specialist attention and care.
- Develop innovative ideas to drive process, product and support improvements; collaborate with specialists, engineers, and product team members on new feature development.
- Minimum qualifications
- Bachelor’s degree in Arts/ Science or equivalent practical experience
- Ability to speak and write in English fluently and idiomatically
The candidate is required to have a relevant customer/client service experience; also experience within an online environment.
Job location: Hyderabad, India; Gurgaon, India